Terms & Conditions
Last updated — 22 September 2026
These Terms apply when you use the Big Jead Trading website, join The Big Jead Trading Lounge, or purchase Premium access. By using the service or placing an order, you agree to these Terms together with any plan information shown at checkout.
1. About the service
The Big Jead Trading Lounge is an independent FC trading community providing educational content, market observations, trading ideas, community discussion and support relating to in-game football markets. It is not affiliated with, endorsed by or operated by Electronic Arts, Discord, Twitch, SellAuth, Stripe, PayPal or any console platform.
2. No guaranteed results
In-game markets can change quickly. Nothing on the website or in the Discord guarantees coins, profit, a particular return, card price movement or any other result. You remain responsible for your own in-game decisions, purchases, account activity and compliance with the rules of the relevant game and platform.
3. Premium plans and access
Your selected plan, price, billing frequency and access period are shown before you pay. Premium access is for the purchasing member only and must not be resold, shared, copied for redistribution or transferred without our permission. Access normally begins after successful payment and account/Discord verification.
4. Recurring subscriptions and cancellation
If you choose a recurring plan, it renews at the interval shown at checkout until you cancel it. You can stop future renewals at any time through the SellAuth subscription portal. Unless the billing portal states otherwise, cancellation stops future renewal charges and your existing paid access continues until the end of the current billing period.
5. Consumer cancellation rights
Nothing in these Terms removes rights you have under applicable consumer law. If you are a UK consumer buying online, statutory cancellation rights may apply. Where you ask for a service to begin during a statutory cancellation period, the law may allow a proportionate deduction for the service supplied before you cancel. Where a purchase includes digital content supplied immediately, different rules may apply where you expressly consent to immediate supply and acknowledge the effect on your cancellation right.
6. Refunds
Because Premium provides immediate access to member-only information, community channels and support, we do not offer discretionary refunds merely because you change your mind after access has been supplied or used. This does not limit any refund, cancellation or other remedy you are entitled to by law, including where a service is not provided as described.
7. Community conduct
You must not use the service for fraud, harassment, abuse, impersonation, unauthorised account sharing, leaking or redistributing Premium material, deliberate disruption, unlawful activity or activity that materially risks the community or its members. We may suspend or remove access where reasonably necessary to protect the service, investigate abuse or enforce these Terms.
8. Intellectual property
Unless stated otherwise, website content, Premium guides, written materials, graphics and original community resources belong to the service operator or are used with permission. Purchasing access gives you a personal right to view and use the material; it does not transfer ownership or give permission to republish, resell or distribute it.
9. Availability and third parties
The service depends on third-party platforms including Discord, SellAuth, payment providers and game services. Outages, platform changes, maintenance or account restrictions outside our reasonable control may temporarily affect access. We may make reasonable changes to the service, channels or features over time.
10. Liability
Nothing in these Terms excludes liability that cannot legally be excluded. Subject to that, we are not responsible for losses caused by game-market movements, decisions you make using community information, third-party platform outages or breaches of third-party game/platform rules. These Terms do not affect your statutory consumer rights.
11. Contact
Questions about these Terms can be sent to contactbigjead@gmail.com.
Privacy Policy
Last updated — 22 September 2026
This Privacy Policy explains how personal information is handled when you use the Big Jead Trading website, join the community, contact support or purchase Premium access. The operator of The Big Jead Trading Lounge is the controller of personal information it receives and controls directly.
1. Information we may process
- Contact details such as your email address and information you provide in messages or support tickets.
- Discord identifiers, usernames and role/access information needed to provide community access.
- Subscription, order and transaction references supplied by SellAuth or the payment provider. We do not need to store your full card details on this website.
- Twitch-related information where you choose to connect or verify a Twitch subscription perk.
- Basic technical, security and browser information needed to operate, protect and troubleshoot the site.
2. Why we use your information and our lawful bases
We use information to provide and administer your membership, process or verify purchases, give Discord access and provide support where this is necessary to perform our contract with you or take steps at your request before entering a contract. We may also process information to keep the service secure, prevent fraud and abuse, and improve support based on our legitimate interests where those interests are not overridden by your rights. We may keep or disclose information where necessary to comply with legal, tax or accounting obligations.
3. Where information comes from
Most information comes directly from you. We may also receive limited account, order or status information from services you use with us, such as SellAuth, Discord, Twitch and the payment provider used for your purchase.
4. Who we share information with
We only share information where needed to operate the service, complete a transaction, provide access, obtain professional services, prevent fraud or comply with law. Relevant providers may include SellAuth, Discord, Twitch and payment providers such as Stripe or PayPal where used. Each third party may process information under its own privacy policy.
5. International transfers
Some service providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, we rely on the transfer mechanism used by the relevant provider or another lawful safeguard.
6. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including membership administration, support, fraud prevention, dispute handling and legal, tax or accounting requirements. Retention periods therefore vary by record type. Information that is no longer required is deleted, anonymised or allowed to expire where reasonably practicable.
7. Your rights
Depending on the circumstances, UK data-protection law may give you rights to access your personal information, correct inaccurate information, request deletion or restriction, object to certain processing and receive certain information in a portable format. Where processing is based on consent, you can withdraw that consent at any time without affecting earlier lawful processing.
8. Complaints
If you have a privacy concern, contact us first at contactbigjead@gmail.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
9. Changes to this policy
We may update this policy when the website, providers or legal requirements change. The latest version will be published here with a revised update date.
Cookie Policy
Last updated — 22 September 2026
This Cookie Policy explains the browser storage used by the Big Jead Trading website and how third-party services may use cookies or similar technologies.
1. Essential preference cookie
The site uses a first-party cookie named bigjead_cookie_consent to remember whether you accepted or declined the cookie notice. It is used so the notice does not reappear on every visit and is set for up to one year. This cookie is used for site functionality rather than advertising.
2. Analytics and advertising
The website does not currently use its own analytics or advertising cookies. If that changes, this policy and the consent controls should be updated before non-essential tracking is used where consent is required.
3. Third-party services
The site uses or links to third-party services including SellAuth and YouTube. When you open a checkout, play embedded media or otherwise interact with those services, they may use cookies, local storage or similar technologies according to their own policies. Payment providers may also use necessary security and fraud-prevention technologies during checkout.
4. Managing cookies
You can use the site's cookie notice to record your preference for the site's own optional use, and you can delete or block cookies through your browser settings. Blocking essential cookies may cause some site features or third-party services to work incorrectly.
5. Contact
Questions about this Cookie Policy can be sent to contactbigjead@gmail.com.
Refund / Cancellation
Last updated — 22 September 2026
This policy explains how recurring cancellations and refund requests are handled for Premium access. It does not limit any statutory consumer rights you may have.
1. Cancel future renewals anytime
You can cancel a recurring Premium subscription at any time through the SellAuth subscription portal. Sign in with the email used at checkout, open your active subscription and choose the cancellation option. Cancellation is intended to stop future renewal charges.
2. What happens after you cancel
Unless the subscription portal or checkout terms state otherwise, cancelling a recurring subscription does not normally remove the access period you have already paid for. Premium access continues until the end of that paid billing period and then expires.
3. Change-of-mind refunds
Premium gives immediate access to member-only channels, trading information, guides and support. For that reason, we do not normally provide discretionary refunds simply because a member changes their mind after Premium access has been supplied or used.
4. UK statutory cancellation rights
If you are a UK consumer buying online, you may have a statutory 14-day cancellation right depending on the type of service/content and how supply begins. If you expressly ask for a service to begin during that period and later cancel within it, the law may allow us to deduct an amount proportionate to the service already supplied. For digital content supplied immediately, your cancellation right may be affected where you expressly consent to immediate supply and acknowledge that effect, as applicable.
5. Problems with access or the service
If you have been charged but Premium access has not been provided, you have been charged incorrectly, or the service is materially not as described, contact us so we can investigate and put it right. Nothing in this policy excludes remedies you are entitled to under consumer law.
6. How to contact us
Email contactbigjead@gmail.com with the email used for your order and your order/transaction reference where available. Do not send full card details or account passwords.
